Service Delivery Management

Service Delivery Management is a customer-focused approach to delivering information technology services to customers. It focuses on providing value to the customer and relationships. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

A clearly defined and well executed service delivery model drives the services that we provide to our customers, this enables Purple-Blue Technologies to know what the client can and cannot expect from a service.

Our defined services will inform about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request the service, and how to get help. A well-defined service also identifies internal processes necessary to provide and support the service.

Our Service delivery model is guided by the ITIL Framework which requires a clear definition of a service requirement/need and the defined service to meet the requirement, therefore for Purple-Blue Technologies to be able to provide a premier service to its clients guided by the following 5 Key Questions:

  • What is the service, and how do I get it? (Service Description)
  • How do I get help? How do I use the service? (Help and Self-Service)
  • What Does It Cost? (Service Cost and Pricing)
  • How does IT support this service? (Service Support)
  • How does ITS provide this service? (Service Delivery)